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This Cancellation and Refund Policy explains the terms, conditions, timelines, and charges applicable to booking cancellations, amendments, and refunds with TGT Global Trots. It outlines traveler responsibilities, company-initiated cancellations, refund eligibility, and circumstances where refunds may not apply. Travelers are advised to read this policy carefully before confirming any booking to ensure transparency and informed decision-making.
All booking cancellations under this Cancellation and Refund Policy are subject to cancellation fees, which may range up to 100% of the total booking value , depending on the time of cancellation and supplier policies. If we incur any cancellation costs from airlines, hotels, transport providers, or other third-party suppliers due to your cancellation, you agree to reimburse us for those charges.
To initiate a booking cancellation, travelers must notify both their travel insurance provider and us in writing via email , clearly mentioning the reason for cancellation. Please request an acknowledgement of receipt.
Cancellation requests will be accepted only from:
● The traveler or travel partner (for FIT/individual bookings), or
● The lead passenger (for group bookings)
Cancellation charges will apply from the date we receive the written cancellation request. Travelers are advised to carefully review their travel insurance policy to understand coverage, eligibility, and documentation required for claims related to cancellation penalties charged by us or our service partners.
Under this travel cancellation policy, TGT Global Trots reserves the right to cancel or modify a booking under the following circumstances:
● Failure to pay the balance amount within the stipulated time
● Unavoidable or extraordinary circumstances
● Minimum group size not being met
● Incomplete, incorrect, or missing traveler details
● Partial cancellation in a confirmed booking where one or more travelers cancel
In case of partial cancellation, if the remaining travelers choose to continue the trip, the per-person cost will be recalculated by redistributing the cancelled traveler’s share among the remaining travelers. Refusal to accept the revised cost will be treated as a full cancellation and cancellation charges will apply.
● Any refusal to pay reasonable price adjustments will also be considered a cancellation.
All travelers must hold a valid passport and obtain the required visas. Visa approval or rejection is solely at the discretion of the respective consulates or authorities. We and our service partners are not responsible for visa outcomes.
If a visa is rejected, the traveler will be charged actual cancellation costs, and the remaining refundable amount, if any, will be returned after deductions.
Cancellation charges apply to all confirmed bookings where a booking confirmation has been issued and a deposit has been received.
| Number of Days before Travel Date | Cancellation charges |
|---|---|
| 61 days or more | 10% of total tour cost or non-refundable amount from independent contractors, agencies and other concerned authorities, whichever is higher. |
| 60 – 46 days | 25% of total tour cost or non-refundable amount from independent contractors, agencies and other concerned authorities, whichever is higher. |
| 45 – 31 days | 50% of total tour cost or non-refundable amount from independent contractors, agencies and other concerned authorities, whichever is higher. |
| 30 – 16 days | 75% of total tour cost or non-refundable amount from independent contractors, agencies and other concerned authorities, whichever is higher. |
| Less than 15 days | 100% of total tour cost |
| In case of no show | 100% of total tour cost |
● Written cancellation will be accepted on all working days, except Saturday (2 nd half) & Sunday.
● Any cancellation sent on Saturday (2 nd half), Sunday and public holidays will be considered on the next working day.
Cancellation terms may differ for the following and will be communicated as applicable:
● Fixed departures, special promotions, and group tours
● Special events, festivals, trade fairs, Christmas & New Year bookings
● Peak season bookings (20 December to 10 January) are non-refundable
● Third-party products governed by respective supplier policies
● Wildlife safaris in Indian national parks and sanctuaries are non-refundable, including date changes
● Any booking declared non-refundable at the time of confirmation.
Refunds under this Cancellation and Refund Policy for tour cancellations, amendments, or modifications arising from unforeseen and unavoidable circumstances shall be assessed at our sole discretion. The refund amount, if any, will depend on multiple factors including the number of travelers, stage of cancellation, and the refund policies of third-party service providers such as airlines, hotels, transport operators, visa facilitators, and other vendors. Our decision regarding the refund value shall be final and binding.
In cases where tour payments were made partly or fully in foreign currency, refunds—if approved—will be processed only in Indian Rupees (INR) at the prevailing buying exchange rate on the date of refund, in accordance with applicable laws and regulations.
If we modify, amend, postpone, or cancel a tour or holiday, the traveler may choose one of the following options:
● Accept an alternative tour or holiday offered by us
● Continue with the revised or amended tour itinerary
● Accept a refund of the tour cost after deducting actual expenses already incurred (such as visa fees, travel insurance, ticket cancellation or voiding charges, and other applicable service costs)
Such refund, once processed, shall be considered full and final settlement. We shall not be liable for any consequential losses, damages, compensation, additional expenses, or interest. No further claims or complaints will be entertained thereafter.
If the traveler opts to continue with the altered or amended tour, the existing legal relationship between both parties shall remain unchanged. Any additional costs arising from the revised arrangements must be borne by the traveler.
No refund shall be applicable in the following circumstances:
● Unused, missed, modified, or canceled travel services including flights, hotels, sightseeing, transfers, cruises, meals, entrance fees, or excursions—whether for part or full tour duration.
● Services missed due to personal reasons, ill-health, late arrival, weather conditions, or external factors beyond our control.
● Loss, theft, or damage of travel documents, tickets, vouchers, or any resulting financial loss.
● Failure to join the tour at commencement, joining late, or leaving the tour before completion.
● Tours require full advance payment to airlines, hotels, or other service providers to confirm bookings.
● Cancellation due to changes in government rules, regulations, or travel advisories.
● Tours postponed or disrupted due to political unrest, strikes, natural disasters, floods, landslides, or other force majeure events.
● Non-refundable or non-changeable air ticket sectors on domestic or international tours.
Approved refunds will be processed only after we receive the refundable amount from the concerned third-party service providers, subject to their cancellation terms.
● Credit/Debit Card Payments: Refunds (after applicable deductions and bank charges) will be credited to the same card used for booking within 4–5 working days from the date of cancellation
● Net Banking Payments: Refunds will be credited to the same bank account within 10 working days
Please note that due to banking and processing procedures, the overall refund cycle may take 15–20 working days.
